jetlagged.app support

The Briefing
Room

Everything you need to know about our iOS & Mac apps — straight from the flight deck.

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PROC

Purchases &
Getting Started

Licences, restores, and first-time setup

How do I restore a purchase on a new device?

All purchases are tied to your Apple ID, not your device. To restore:

  1. Open the app and find Restore Purchases in Settings or the main menu.
  2. Sign in with the same Apple ID used during the original purchase.
  3. Your licence unlocks instantly at no charge.
💡No Restore button? Delete and reinstall the app — your purchase history is held by Apple and re-activates automatically.
How do I get a refund?

Refunds go through Apple, not us. Visit reportaproblem.apple.com, find the purchase, and select Request a Refund. Apple typically responds within 48 hours.

✉️Before you go that route — drop us a message. Most issues are fixable quickly and we'd love the chance to help.
Can I use the app on all my devices?

Yes — one purchase covers every device signed into the same Apple ID: iPhone, iPad, and compatible Macs. Family Sharing is also supported, letting up to five family members access the app at no extra cost.

How do I cancel a subscription?

On iOS/iPadOS: Settings → [your name] → Subscriptions → find the app → Cancel Subscription. On Mac: open the App Store, click your name, then Manage Subscriptions. You keep access until the end of the current billing period.

SYS

Technical
Issues

Crashes, updates, and connectivity

The app crashed or keeps freezing — what should I try?
  1. Force-quit and relaunch — swipe up from the bottom (or double-press Home) and swipe the app away.
  2. Restart your device — clears temporary system state.
  3. Check for an update — App Store → your profile → pull to refresh.
  4. Reinstall — delete and re-download; your purchase restores automatically.
🛠If the crash is reproducible, please send us your device model and iOS version — it helps us fix things faster.
How do I update the app?

Open the App Store, tap your profile picture (top-right), scroll down to available updates, and tap Update. Enable Automatic Updates in Settings → App Store to stay current automatically.

The app won't download or install
  1. Check your internet connection — try toggling between Wi-Fi and cellular.
  2. Go to Settings → [your name] → Media & Purchases, sign out, then back in.
  3. Check Apple System Status for any ongoing App Store outages.
  4. Restart your device and try again.
Which iOS version do I need?

Requirements vary by app and are listed under Information → Compatibility on each app's App Store page. In general: keeping iOS up to date gives you the best experience and access to the latest features.

OPS

Account &
Devices

Apple ID, new hardware, and access

I got a new device — do I have to buy the app again?

No — sign into your new device with the same Apple ID and re-download any app you've purchased completely free. Open the App Store, search for the app, and tap the cloud icon.

The app says my purchase isn't valid

This almost always means you're signed into a different Apple ID than the one used to purchase. Go to Settings → [your name] to confirm your account, then use Restore Purchases inside the app. If you have multiple Apple IDs, sign into the App Store with the correct one first.

Is the app available on Android or PC?

Currently all jetlagged.app apps are iOS and macOS only. We have no Android or Windows versions planned at this time — though we appreciate the interest. Let us know if this matters to you.

DOC

App Content
& Data

Procedures, updates, and offline use

How often is the checklist data updated?

We issue updates in line with major aircraft manufacturer revisions, delivered through the App Store. Enable automatic updates to stay current. If you spot a discrepancy, send us the reference document and revision number and we'll investigate.

⚠️Our apps are study and reference tools. Always use your operator's current approved documentation for operational purposes.
Can I suggest a new aircraft type or feature?

Absolutely — pilot feedback shapes our roadmap. Send your suggestion to [email protected] and we'll add it for consideration. The more detail the better: fleet type, variant, and what you'd find most useful.

Does the app work offline?

Yes — all content is stored on-device. No internet connection is required during use. You only need connectivity to download or update the app via the App Store.

SEC

Privacy
& Security

Data, ads, and what we collect

What data do your apps collect?

We don't collect personal data or transmit information to our servers. Any crash analytics used are anonymised and used solely to improve stability. Full details are on each app's App Store → Privacy section.

Do your apps contain ads?

No. Our apps are completely ad-free. We charge a fair one-time price because we believe the cockpit is no place for pop-ups.

Ground control

Still need help?

Our team is based in London and typically responds within one business day. Include your device model and iOS version for fastest resolution.

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